viravira.co has determined certain rules in addition to those listed in the Terms of Service Agreement, Distant Sales Agreement and Money Transfer Agreement, in order to protect the rights of guests and ensure customer satisfaction. As a boat owner, if you violate these rules, penalties will apply in proportion to the customer dissatisfaction caused by the violation.

As a boat owner, you are required to fulfill your obligations related to a booking that you have accepted in accordance with the specified conditions. If you cancel a booking you have accepted except for force majeure reasons, your account will be suspended for 6 months. During this time, you are expected to fulfill other bookings that have already been accepted.

The boat owner and crew are expected to communicate with the guests professionally. If a crime is committed by the crew, you, as a boat owner, will be removed from the viravira.co system indefinitely.

In the event that the boat owner or the crew behaves inadequately or unprofessionally towards the guests; makes physical contact in an uncomfortable way; engages in racist, threatening, discriminatory speech or behaviour; does not comply with moral and social rules, as a result of the evaluation, viravira.co account will be suspended for a period not less than 12 months.

If you, as a boat owner, serve with a captain or crew who do not have the required minimum license, experience and competencies, your viravira.co account will be suspended for not less than 3 months, but in any case until the relevant deficiency is completed.

As a boat owner, if you try to bypass the viravira.co booking process, share your contact information with the guest or direct the guest to a different platform or channel, your viravira.co account will be suspended for 12 months.

If a guest creates a request for your listing and you, as a boat owner, confirm this booking request, you can no longer increase the booking fee and other price components. If you try to increase the price regarding a booking request that you have accepted, the calendar of your relevant listing will be closed for 1 month.

If you take actions that will endanger the safety of the guests, as a result of the investigation, your viravira.co account will be suspended for a period of not less than 6 months.

If, as a boat owner, you change or cancel a route you have agreed upon with your guest without any justification, the calendar of your relevant listing will be closed for 1 month.

If there are more people than specified in the personnel category, the calendar of your relevant listing will be closed for 3 months.

If, as a boat owner, you try to provide service with a boat other than the one specified in the listing and if your guest does not accept this change, your account will be suspended by viravira.co for 12 months.

Except for force majeure reasons, if you deliver the boat to the guest more than 4 hours later than the check-in time, the calendar of your relevant listing will be closed for not less than 1 month. If you do not deliver the boat to your guest except for force majeure reasons, your viravira.co account will be suspended indefinitely.

As a boat owner, you will be responsible for the accuracy and completeness of the information regarding your listing on viravira.co. If your guests encounter any problems due to incorrect and incomplete information, your listing will be suspended for no less than 3 months. If the information regarding the basic boat features, such as length, number of cabins, guest capacity, which cannot be fullfilled during the cruise, is incorrect, your listing will be suspended for 12 months.

If you cancel 2 bookings in a calendar year without showing a valid reason, your viravira.co account will be suspended for 6 months.

If you cancel an option you have offered without a valid reason, your viravira.co account will be suspended for 1 month.

If the guest’s contact requests are not answered for more than 24 hours without a valid reason after the booking is made, the calendar of your relevant listing will be closed for 1 month.

In case your guest is exposed to unhygienic conditions (e.g., very heavy/disturbing odor, insects known to carry disease, poisonous and stinging insects, fleas or parasite), your listing will be suspended for no less than 12 months, but in any case until the problem is resolved.

The Super Boat Owner status of the boat owners who do not comply with the above rules and are subject to penalties will be dropped during the penalty period, in any case, not less than 3 months and their listings will not be featured by viravira.co in any media.